Orders placed before 2 PM ET ship the same day, Monday through Saturday (excluding Sundays and holidays). Once shipped, standard delivery typically takes 3-5 business days and USPS Priority Mail 2-5 business days, depending on your location. During holidays or high-volume periods, please allow an extra 1-2 business days.
Once your order ships, you’ll receive an email with your tracking number and a link to follow your package in real time. You can also log in to your Chronic Guru account and check the status under My Orders.
If your tracking hasn’t updated in several days, the carrier may be experiencing delays. Feel free to reach out if it’s been more than 7 business days since shipment.
We’re sorry to hear that. Here are a few steps to try first:
If you still can’t locate the package after 48 hours, contact us and we’ll open an investigation with the carrier and work to make it right.
If your order hasn’t shipped yet, contact us immediately and we’ll update the address. Once an order is in transit, we’re unable to redirect it through the carrier. If the package is returned to us due to an incorrect address, we’ll reach out to arrange reshipment.
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We’re sorry about that. Please contact us within 72 hours of delivery with:
We’ll arrange a replacement or refund as quickly as possible.
Log in to your Chronic Guru account and visit My Orders to see real-time status, tracking info, and order history. You’ll also receive email updates as your order moves through processing, shipment, and delivery.
If your order hasn’t been packed or shipped yet, we can cancel it. Please contact us as soon as possible with your order number. Once an order has shipped, it can no longer be canceled – but you can request a return once it arrives.
Orders are occasionally placed on hold for verification purposes (e.g., address confirmation or payment review). If your order is on hold, check your email for a message from our team – we may need additional information before we can process it. Responding quickly helps us get your order shipped faster.
If you’re not satisfied with your order, contact us within 30 days of delivery and we’ll work with you on a refund or replacement. Items must be unused and in their original packaging for a full refund.
Once approved, refunds are processed within 5 business days. Depending on your bank or payment provider, it may take an additional 3-10 business days for the funds to appear on your statement. If it’s been more than 15 business days since your refund was approved, please contact us so we can look into it.
You’ll receive an email confirmation when your refund is processed. If you haven’t heard from us within 5 business days of your request, contact our support team with your order number and we’ll get you an update.
Payment declines can happen for several reasons:
You can also try a different payment method. If the issue persists, reach out and we’ll help troubleshoot.
Check your spam/junk folder first — our confirmation emails occasionally end up there. If you still don’t see it, contact us with the email address you used at checkout and we’ll locate your order.
Try these quick fixes first:
If it’s still not working, contact us with your order number and a brief description of the issue. We’ll arrange a replacement for any defective products.
We apologize for the mix-up. Please contact us with your order number and a photo of what you received, and we’ll ship the correct item right away.
Guru Bucks are our loyalty rewards. You earn them automatically on every purchase and for actions like writing product reviews and referring friends.
To redeem them, add items to your cart and apply your Guru Bucks balance during checkout. You can view your current balance by logging in and visiting your account dashboard.
Guru Bucks are awarded to orders placed while signed in to your account. If you checked out as a guest, the points won’t be applied automatically. Contact us with your order number and we’ll credit them to your account manually.